Loan Product
detail of loan product
Payment
system will calculate of payment product
Form
When the user selects a loan product, the form will display only the collateral for that product
Flow : Create Loan Applicatiom
New Portal on Nexus Core
Switch Nexus Service
Core Teller
Once logged into Nexus Core, users can choose to access the admin dashboard, the teller, or Nexus Core itself.
The pop-up will provide information to help you understand the new feature for switching to Nexus Core
Clicking the Nexus Service button will take you to the Nexus Service platform, but a pop-up will appear first.
"I have multiple responsibilities during the transaction process, and it's inefficient to complete the transaction on Nexus Service and then confirm it at the core teller."
"I believe the core teller and Nexus Service serve the same purpose, so officers should be able to process everything on just one platform."
SaaS Platform for Cooperation’s System
A process of addressing user problems that ultimately leads to a solution
System Architecture
Integrated Platform: The system is built on a unified platform that allows for real-time data synchronization across all components. This eliminates data silos and ensures consistency in information.
For users handling many transactions, things can get complicated. You'd need to switch between the core dashboard, accessing both the admin and teller sections, and then jump to an entirely separate platform for teller services. It's a lot to keep track of.
The Problem
Creating a smart system for cooperatives to manage their transactions efficiently. Think of it as a central hub with two dashboards – one for the cooperative's team and one for its members – plus a handy mobile app.
I’m carefully designed it so all three parts work together flawlessly. This system will make life easier for cooperatives inside companies or organizations, giving them a clear, connected view of their finances
The issue is that this teller portal is authorized based on user permissions, and its function is essentially the same as the teller service system platform. The goal is to merge both into a single system on one platform.
Teller Service System
Core System
User have
multi authority
The product is designed for cooperatives that handle transactions for their members
The business challenge How does the Coop system ensure transparency and allow for easy tracking of transactions?
My role as a Senior UI/UX Designer, I collaborate with teams from Indonesia and Nairobi. I work cross-functionally to ensure efficient problem-solving and smooth progress, especially when challenges arise during the design or development processes.
Before, things were a bit clunky
You'd have to work in two separate places to handle activations or transactions. Data moved between them,
but you had to move yourself, constantly jumping from one platform to the other. It definitely slowed things down
After the transition, things became significantly smoother
We noticed a real pain point for users with lots of different access levels. Juggling transactions was becoming a headache. So, we built a transition stage to smooth things out and make those tasks much easier
User have
multi authority
Direct to Nexus Service
Switch to Nexus Core
Login as Teller
Switch to Nexus Service
Transaction Process
The cooperative provides a range of loan options designed to meet unique needs. The secure and efficient payment system ensures smooth transactions every time. During the loan application process, conduct a thorough survey to verify the trustworthiness of applicant data. User also receive a clear and concise summary of user loan application, highlighting all the important details.
The problem in this process and make it more user-friendly, here are some considerations and suggestions for improving the data collection and upload experience:
By addressing these points, users will have a smoother, more intuitive experience when uploading their data, and the process will feel much more human-centered.
Streamline Document Upload Process
Limitations: Right now, users can only upload one document at a time. This can be frustrating if they need to upload multiple files.
Improvement: Allow users to select and upload multiple files simultaneously. This would save time and reduce frustration.
File Size Limits
Problem: The upload size might be limiting users from uploading larger documents.
Improvement: Display the file size limit clearly near the upload button so users are aware. Consider allowing larger file uploads or providing a compression option directly in the interface.
Data Storage Options
Problem: There might be concerns about where users' data is stored and how secure it is.
Improvement: Offer transparency about data storage. For example, provide a small FAQ or info bubble explaining where the files are stored, how long they will be kept, and what security measures are in place.
Progress Indicators
Problem: Users may not know if their file upload is successful, especially for larger files.
Improvement: Include a progress bar that shows users the status of their upload, so they are aware of how much longer it might take.
Clarify Upload Instructions
Problem: There's a lack of information for users on how to upload their data.
Improvement: Provide clear instructions or tooltips on the upload page. For example:
"Click to upload or drag and drop"
"jpeg, png, pdf (max file size 25MB)"
Error Message Transparency
Problem: Error messages due to backend issues can be vague and unhelpful.
Improvement: Provide more user-friendly error messages. For example:
"Oops! It seems there was an issue with the upload. Please check your internet connection or try uploading a smaller file."
Offer suggestions to resolve the issue, such as reducing the file size or verifying file types.
Click to Upload
or drag and drop
jpeg, png, pdf (max file size 25MB)
Upload
Drag-and-drop functionality for easy file uploads, allowing users to upload more than 10 files at once.
Include file size information for clarity
proof_file1.pdf
5MB
Progress
Show file size. Uploading one file may be faster.
No need for a percentage display.
The upload can be canceled if needed."
proof_file1.pdf
5MB
File Preview
Files can be opened in full screen to ensure the correct file is being uploaded.
Users can delete files if needed."
Nexus Service
Nexus Core
Sync Data to Core
Real-time syncing with the core system keeps all important information up-to-date on both platforms
PT. Kuelap Solusi Indonesia
Software as a Service (SaaS)
Full time
Remote
Apr 2023 - Mar 2024
PT. Kuelap Solusi Indonesia
Software as a Service (SaaS)
Full time
Remote
Apr 2023 - Mar 2024
PT. Kuelap Solusi Indonesia
Software as a Service (SaaS)
Full time
Remote
Apr 2023 - Mar 2024
SaaS Platform for Cooperation’s System
System Architecture
Integrated Platform: The system is built on a unified platform that allows for real-time data synchronization across all components. This eliminates data silos and ensures consistency in information.
For users handling many transactions, things can get complicated. You'd need to switch between the core dashboard, accessing both the admin and teller sections, and then jump to an entirely separate platform for teller services. It's a lot to keep track of.
The Problem
Creating a smart system for cooperatives to manage their transactions efficiently. Think of it as a central hub with two dashboards – one for the cooperative's team and one for its members – plus a handy mobile app.
I’m carefully designed it so all three parts work together flawlessly. This system will make life easier for cooperatives inside companies or organizations, giving them a clear, connected view of their finances
The issue is that this teller portal is authorized based on user permissions, and its function is essentially the same as the teller service system platform. The goal is to merge both into a single system on one platform.
Before, things were a bit clunky
You'd have to work in two separate places to handle activations or transactions. Data moved between them,
but you had to move yourself, constantly jumping from one platform to the other. It definitely slowed things down
Core System
User have
multi authority
Teller Service System
A process of addressing user problems that ultimately leads to
a solution
New Portal on Nexus Core
Once logged into Nexus Core, users can choose to access the admin dashboard, the teller, or Nexus Core itself.
"I have multiple responsibilities during the transaction process, and it's inefficient to complete the transaction on Nexus Service and then confirm it at the core teller."
"I believe the core teller and Nexus Service serve the same purpose, so officers should be able to process everything on just one platform."
Switch Nexus Service
Core Teller
The pop-up will provide information to help you understand the new feature for switching to Nexus Core
Clicking the Nexus Service button will take you to the Nexus Service platform, but a pop-up will appear first.
New Portal on Nexus Core
Once logged into Nexus Core, users can choose to access the admin dashboard, the teller, or Nexus Core itself.
"I have multiple responsibilities during the transaction process, and it's inefficient to complete the transaction on Nexus Service and then confirm it at the core teller."
"I believe the core teller and Nexus Service serve the same purpose, so officers should be able to process everything on just one platform."
Switch Nexus Service
Core Teller
The pop-up will provide information to help you understand the new feature for switching to Nexus Core
Clicking the Nexus Service button will take you to the Nexus Service platform, but a pop-up will appear first.
After the transition, things became significantly smoother
We noticed a real pain point for users with lots of different access levels. Juggling transactions was becoming a headache. So, we built a transition stage to smooth things out and make those tasks much easier
User have
multi authority
Direct to Nexus Service
Switch to Nexus Core
Login as
Teller
Switch to Nexus Service
Transaction Process
The cooperative provides a range of loan options designed to meet unique needs. The secure and efficient payment system ensures smooth transactions every time. During the loan application process, conduct a thorough survey to verify the trustworthiness of applicant data. User also receive a clear and concise summary of user loan application, highlighting all the important details.
The problem in this process and make it more user-friendly, here are some considerations and suggestions for improving the data collection and upload experience:
Streamline Document Upload Process
Limitations: Right now, users can only upload one document at a time. This can be frustrating if they need to upload multiple files.
Improvement: Allow users to select and upload multiple files simultaneously. This would save time and reduce frustration.
Clarify Upload Instructions
Problem: There's a lack of information for users on how to upload their data.
Improvement: Provide clear instructions or tooltips on the upload page. For example:
"Click to upload or drag and drop"
"jpeg, png, pdf (max file size 25MB)"
Error Message Transparency
Problem: Error messages due to backend issues can be vague and unhelpful.
Improvement: Provide more user-friendly error messages. For example:
"Oops! It seems there was an issue with the upload. Please check your internet connection or try uploading a smaller file."
Offer suggestions to resolve the issue, such as reducing the file size or verifying file types.
File Size Limits
Problem: The upload size might be limiting users from uploading larger documents.
Improvement: Display the file size limit clearly near the upload button so users are aware. Consider allowing larger file uploads or providing a compression option directly in the interface.
Data Storage Options
Problem: There might be concerns about where users' data is stored and how secure it is.
Improvement: Offer transparency about data storage. For example, provide a small FAQ or info bubble explaining where the files are stored, how long they will be kept, and what security measures are in place.
Progress Indicators
Problem: Users may not know if their file upload is successful, especially for larger files.
Improvement: Include a progress bar that shows users the status of their upload, so they are aware of how much longer it might take.
Streamline Document Upload Process
Limitations: Right now, users can only upload one document at a time. This can be frustrating if they need to upload multiple files.
Improvement: Allow users to select and upload multiple files simultaneously. This would save time and reduce frustration.
Clarify Upload Instructions
Problem: There's a lack of information for users on how to upload their data.
Improvement: Provide clear instructions or tooltips on the upload page. For example:
"Click to upload or drag and drop"
"jpeg, png, pdf (max file size 25MB)"
Error Message Transparency
Problem: Error messages due to backend issues can be vague and unhelpful.
Improvement: Provide more user-friendly error messages. For example:
"Oops! It seems there was an issue with the upload. Please check your internet connection or try uploading a smaller file."
Offer suggestions to resolve the issue, such as reducing the file size or verifying file types.
File Size Limits
Problem: The upload size might be limiting users from uploading larger documents.
Improvement: Display the file size limit clearly near the upload button so users are aware. Consider allowing larger file uploads or providing a compression option directly in the interface.
Data Storage Options
Problem: There might be concerns about where users' data is stored and how secure it is.
Improvement: Offer transparency about data storage. For example, provide a small FAQ or info bubble explaining where the files are stored, how long they will be kept, and what security measures are in place.
Progress Indicators
Problem: Users may not know if their file upload is successful, especially for larger files.
Improvement: Include a progress bar that shows users the status of their upload, so they are aware of how much longer it might take.
By addressing these points, users will have a smoother, more intuitive experience when uploading their data, and the process will feel much more human-centered.
Upload
Drag-and-drop functionality for easy file uploads, allowing users to upload more than 10 files at once.
Include file size information for clarity
Click to Upload
or drag and drop
jpeg, png, pdf (max file size 25MB)
proof_file1.pdf
5MB
Progress
Show file size. Uploading one file may be faster.
No need for a percentage display.
The upload can be canceled if needed."
proof_file1.pdf
5MB
File Preview
Files can be opened in full screen to ensure the correct file is being uploaded.
Users can delete files if needed.
Loan Product
detail of loan product
Payment
system will calculate of payment product
Form
When the user selects a loan product, the form will display only the collateral for that product
Flow : Create Loan Applicatiom
Sync Data to Core
Real-time syncing with the core system keeps all important information up-to-date on both platforms
Nexus Service
Nexus Core
The product is designed for cooperatives that handle transactions for their members
The business challenge How does the Coop system ensure transparency and allow for easy tracking of transactions?
My role as a Senior UI/UX Designer, I collaborate with teams from Indonesia and Nairobi. I work cross-functionally to ensure efficient problem-solving and smooth progress, especially when challenges arise during the design or development processes.